FAQ
Frequently asked questions
Is this suitable for sensitive skin?
Our products are for external use only. We recommend a patch test on a small area of skin before first use, and avoiding direct contact with the eyes.
How do I use the face washes and serum?
Face washes: apply on damp skin, massage gently for 30–60 seconds, then rinse thoroughly. Suitable for daily use.
Serum: apply 2–3 drops to clean, dry skin before moisturizer, morning or night.
What's in your products?
Our Niacinamide Face Serum, Rice Water Face Wash, and Glutathione Face Wash are each formulated around a key active — niacinamide, rice water & rice bran extract, and glutathione with kojic acid & tea tree, respectively. Full ingredient lists are on each product page.
How long does shipping take?
Orders are processed within 2–3 business days and typically delivered within 5–7 business days across India. See our Shipping Policy for full details.
What is your return policy?
We accept returns within 7 days of delivery for unused, unopened products in their original packaging. See our Refund Policy for full details.
How can I reach you?
Email us at care@lushivana.com or call +91 80177 76910. See our Contact page for more ways to reach us.